Q & A with Frenchy and Susan Fanchier, owners of Crescent Moon Cycles at 7391 E. First St. in Prescott Valley. The shop is open from 10 a.m. to 6 p.m. Tuesdays, Thursdays and Fridays, from 10 a.m. to 5 p.m. Wednesdays and from 10 a.m. to 4 p.m. Saturdays. 759-0334; www.crescentmooncycles.com.
Q: How did you get into this business?
Frenchy: "This is my hobby run amok. I've been tinkering with motorcycles since I was about 10 years old. I'm a career commercial and industrial electrician. Before I did this, I worked at General Motors and saw the writing on the wall.
"I left to do this. We just gave it a shot and it slowly grew. We started out as a web-based business selling parts for early Gold Wings in Michigan."
Susan: "He wanted to move somewhere warm, and I didn't want that southern humidity."
Frenchy: "We opened here October 2008."
Q: What service do you provide in the community?
Frenchy: "It's vintage motorcycle repair, including regular maintenance, major repair or restoration."
Susan: "We work on any bike, any year, any model. We do service, parts and accessories."
Q: What is your key to business longevity?
Susan: "Customer service, customer service, customer service. That's the biggest thing. We treat everybody the same. It doesn't matter if it's a $30,000 bike or a $3,000 bike. We try to go the extra mile for our customers."
Frenchy: "I'm trying to pay attention to what people want. People like to be acknowledged."
Q: What is the best business advice you've received and given?
Susan: "Take care of your customers, take care of your employees and everything else will work out."
Frenchy: "Customer service is one of the most important things, and quality work. I once heard that you may not have time to do it right the first time, but you will always have time to do it again, meaning do it right the first time."
Q: How many hours a week do you work?
Susan: "He probably puts in close to 80 hours a week, and I probably put in about 70 to 80 hours. too."
Q: If you could take a week away, what would you do?
Susan: "If I had somebody to watch my kids, we'd go riding anywhere I haven't been. I love to travel. I love to experience new things."
Frenchy: "Go riding to San Diego. That's home, and I haven't been there in 30 years."
Q: How are you handling the economy?
Susan: "Actually fairly well. We are in a niche market, and I think that's what saved us."
Q: What are you riding these days?
Susan: I have a 1977 Gold Wing trike, and Frenchy has a 1984 Gold Wing GL1200 and a 1976 Gold Wing GL1000."