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Prescott Valley Tribune | Prescott Valley, Arizona

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1/14/2014 8:34:00 AM
CableOne offers no explanation of weekend service failures

PRESCOTT - The Internet and cable television failure experienced by area residents on Saturday during the NFL division playoffs has yet to be explained by CableOne.

On Sunday, the media provider and utility posted a vague explanation regarding the outages to its Facebook site:

"Late yesterday, CableOne experienced a denial-of-service attack against two major points on our network which prevented some of our customers from accessing our services. This issue has been resolved and CableOne will be working with our vendors to ensure these types of attacks won't resurface on our network. We apologize for any inconvenience this outage may have caused. We appreciate you for bearing with us yesterday as we worked to resolve this issue."

In addition to the Prescott area, failures were noted in New Mexico, Texas and Oklahoma.

A call to the company's technical support department on Sunday provided no information on the failures. The Daily Courier was told to call back on Monday, during business hours.

Repeated calls and emails to the company on Monday still did not provide any information on the cause or if customers would be credited for the time their Internet and cable stations were down.


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Reader Comments

Posted: Friday, January 17, 2014
Article comment by: Good at bill collections

I noticed an interruption around 6pm and called to report…and was told it was a maintenance problem and then when he checked…office problem and they were working on it, but as the problem worsened, repeated calls were treated to a fast busy, occasionally a que and dump, but as noted, never an explanation for no service during the playoffs. I originally thought it was poor timing doing maintenance. It seems like denying service during the playoffs deserves more than a brush off.

Posted: Thursday, January 16, 2014
Article comment by: Fed Up

Turner Networks screwing with Cable One and Cable One increasing our rates incrementally each month basically shows which way the flow goes. Paying 140 bucks a month for television (basic) and internet NO MORE, especially with poor television and internet service.

Posted: Tuesday, January 14, 2014
Article comment by: RICK ALLEN

It almost sounds like CableOne is not paying its bills, that might explain the denial of service. You know that same denial of service you get when you don't pay your cable bill ontime



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